Delivery
Your package will be delivered within 1-5 working days after you place an order. We ship our packages with local shipping companies and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively, the carrier will try two more times to deliver the package. You can also choose to deliver the package directly at a pick-up point in your area. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if it returns to our warehouse
Returns
Right of withdrawal
If for whatever reason you wish to return your online purchase, you can return unused items within 60 days of receiving your complete order. This is called the withdrawal period. Please note that our fragrances and detergent can’t be returned when the seal is broken. If you have received a damaged or faulty item, please first contact Happiness Digger via happinessdigger@gmail.com so we can help you out in the best way.
Also, we need to receive the returned items within the 60 day withdrawal period. You can return the items by post/courier.
By Post
Returning your order by post or courier is free of charge. We are not responsible for products that are returned to us in error. We do recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.
Make sure the items you want to return are properly packaged.
- Put the item(s) you wish to return
- Please stick the return label onto the package, covering the old label and bring your package to a drop-off point. Please make sure you keep the shipping receipt as proof.
- Please note that we can only accept items which are undamaged and have the original labels attached.
Your refund will be processed within 7 days after we have received your return. The amount of your return will be refunded via bank transfer.
Reimbursement
When you have used your right of withdrawal, we will refund the amount paid for the item concerned (including shipping costs – if any) without delay and no later than 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the item or that you can prove that you have returned the item.
Unless you have expressly agreed otherwise, we will refund you via bank transfer. In any case, there will be no charge for this refund.
Unfortunately, it's not possible to exchange items.
Defective items
Besides your right of withdrawal, you are entitled by law to a proper product, or as the law calls it 'a product that complies with the agreement'. Should this not be the case, you are (depending on the circumstances) eligible for an exchange of the item or a full refund. If you have a complaint about a product you have purchased online, please contact customer support. Please provide as much information as possible, preferably including the order numbers in question.
Complaints
Happiness Digger strives to deliver high quality products and services. If for any reason you may have a complaint, you can contact us through email: happinessdigger@gmail.com.
Please address to:
Happiness Digger
Van Walbeeckstraat 87-1
1058 CM, Amsterdam
E-mail: happinessdigger@gmail.com
If we do not offer a proper solution for your complaint, you can also forward your complaint to a licensed dispute resolution body via the European ODR Platform: http://ec.europa.eu/consumers/odr/. We are not obliged to cooperate to an alternative dispute settlement.
